Opensignal Report Compares Airtel, BSNL and Jio’s Fixed Broadband Experience in India

Ahmedabad (Gujarat) [India], November 11: Opensignal released a new report today on India’s fixed broadband experience, comparing Airtel, BSNL and Jio across reliability, consistent quality, download speed, upload speed and video.

Key Highlights

●      Airtel was named India’s Best Home Internet, winning all five Overall Experience awards outright across Reliability, Consistent Quality, Download Speed, Upload Speed and Video.

●      Airtel led Jio by 15% in overall reliability and 26–27% in overall speeds. Airtel scored 486 against Jio’s 423 on a 100–1,000 reliability scale, a gap of 63 points. BSNL was a close second on speeds, just 0.5 Mbps behind Airtel on downloads and 0.8 Mbps behind on uploads.

●      Airtel was named Best Fixed Wireless Home Internet, winning all five FWA awards outright. It recorded 32.4 Mbps downloads and 20.7 Mbps uploads, ahead of Jio’s 25.7 Mbps and 17.1 Mbps by 6.7 Mbps and 3.6 Mbps, respectively.

●      Airtel led Jio on FWA consistency and reliability. About two-thirds of Airtel’s tests met the Consistent Quality thresholds (66.2%), compared with just over half of Jio’s (55.0%), a gap of 11.2 percentage points. Airtel scored 450 on FWA Reliability, 68 points (18%) ahead of Jio’s 382.

Airtel is India’s Best Home Internet, sweeping all five Overall Experience awards

Airtel has India’s Best Home Internet, winning every Overall award outright: Reliability, Consistent Quality, Download Speed, Upload Speed and Video. Its lead is broadest on reliability and speed, where it is 15% ahead of Jio on Reliability and 26-27% faster on download and upload speed. While its margins on Consistent Quality and Video are narrower, this reinforces that Airtel’s edge comes from pairing the fastest speeds in the market with the most dependable everyday connection.

Airtel leads Jio by wide margins on Overall reliability and speed

Airtel’s Overall Reliability score of 486 points (on a 100-1000 scale) is 63 points ahead of Jio’s 423, while its Download and Upload Speeds are 26-27% faster than Jio’s 30.5Mbps and 21.0Mbps. BSNL is a close second on both speed measures, trailing Airtel by just 0.5Mbps on Download Speed and 0.8Mbps on Upload Speed.

Airtel leads FWA on consistency and reliability

Airtel’s FWA Consistent Quality score of 66.2% is 11.2 percentage points ahead of Jio’s 55.0%, meaning around two-thirds of Airtel’s tests passed the quality thresholds against just over half of Jio’s. Consistent Quality assesses latency, jitter and packet loss as well as download and upload speed, and is measured in terms of share of tests that pass the thresholds. Also, Its FWA Reliability score of 450 points is 68 points (18%) higher than Jio’s 382.

Airtel sweeps the FWA awards and takes Best Fixed Wireless Home Internet

Airtel wins all five measures of Fixed Wireless Access (FWA) awards outright and won the Best Fixed Wireless Home Internet in India. It recorded Download and Upload Speeds of 32.4Mbps, which is 6.7Mbps faster than Jio’s 25.7Mbps. It also leads on Upload Speed, recording 20.7Mbps, 3.6Mbps ahead of Jio’s 17.1Mbps.

Airtel’s Homes business reached 14.7 million customers at the end of June 2026, adding 473K in the quarter with revenues up 33% year on year, but the company is now steering that growth toward fiber. In its Q1 FY27 earnings call it described a “pivot to fiber”, with FWA reserved for locations fiber cannot reach, pointing to higher churn among some cohorts acquired on low entry pricing and rising global memory and chipset prices that have weakened the economics of FWA equipment. TRAI’s data reflects the change: Airtel’s 5G FWA net additions fell to 83K in April-June 2026 from 666K the previous quarter, while Jio added 530K. Additions have since recovered, with Airtel adding 96K 5G FWA subscribers in August against Jio’s 149K, although Jio also signed up a further 230K UBR customers in the month.

Meanwhile, Airtel added a record ~8 million fibre home passes in FY2025-26 through its own build and LCO partnerships. Its FWA network remains the market’s best on experience according to Opensignal, and limiting the load on it rather than chasing volume may be part of how Airtel intends to keep that lead.

Read Full Report: https://insights.opensignal.com/reports/2026/11/india/fixed-broadband-experience

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